Frequetly asked questions and answers

Quick Integration

1. What is an Online Payment Gateway?

  • An online payment gateway is a software system that would allow you to accept, process, and manage payments from your customers over the convenience of the internet.

2. What credit card types may I accept?

  • We can process both Visa and Mastercard. We are currently expanding our payment interchange to accept AMEX, JCB and more.

3. What do I do to get started?

  • All you need is to contact our Sales or Merchant Services Team and we'll send you a checklist of our requirements.

4. What happens after my application is approved?

  • Once your application gets approved we will grant you your own access to our merchant's system and we'll send you our API. It's a simple, hassle-free and Plug n Play system to start accepting payments online.

5. What fees do I have to pay?

  • You only need to pay an affordable one-time setup fee and yearly recurring annual fee

6. Will the customers be redirected to another website?

  • Yes. The customers, when placing orders, will be redirected to our secure payment page to ensure that their payment details (card, name, address, etc) are kept secure and confidential.

7. How will I get paid for credit card transactions?

  • Our Settlement Team will wire payments to your bank account and our Merchant Services Team will confirm this by sending you the bank slip together with a detailed report of the transactions covered by the payout.

8. When will I get paid for credit card transactions?

  • You get your first settlement at the end of the fourth week since the first transaction and weekly afterwards, provided that you meet the minimum required amount of $5000.

9. Will I receive regular confirmation of payments from GoCashie?

  • Definitely. You will be updated regularly by our friendly Merchant Service Associates.

10. How do I issue refunds?

  • We will grant you access to our GoCashie merchant system where you could monitor your transactions and do the necessary refunds.

11. I am getting an error regarding a particular transaction, what does that error mean?

  • Should you encounter any errors or technical difficulties, our friendly associates are standing by to assist you. You can reach us by email, phone, skype.

12. What should I do when some transactions do not appear on my report?

  • Should you encounter any discrepancies, our friendly associates are standing by to assist you. You can reach us by email, phone, skype.

13. Can I have multiple users for my GoCashie account?

  • Definitely. You can add sub-users to your account and even customize the access that each user can have.

14. Is there a limit to transactions?

  • We do not limit the transaction volume. However, we set a limit on the amount per Transaction, Amount of transactions per day, and Amount of transactions per month. In the event that you would need to increase your limit, our merchant services would be available to take your request.

15. Is there a Rolling-Reserve and how long before I get this Rolling-Reserve amount?

  • For USD credit card transactions, GoCashie will reserve 10% of the transaction amount as security deposit. The reserved funds will be paid out to you after 180 days.

16. Please explain your requirements for payouts in details, i.e. proof of delivery etc.

  • Payout for settlement is scheduled on a weekly basis.. You will be informed which day your account will be assigned to at the beginning. Newly created accounts will be settled on the 4th week initially, succeeding payouts will be processed weekly on your assigned day thereafter. 70% confirmed delivery is required to get a full payout. However, if the proof of delivery is below 70%, only those confirmed delivered will be processed for settlement.

17. What day of the week do you process payouts?

  • Days for payouts vary from merchant to merchant. Each will be assigned a particular day and payouts will be processed on that day every week.

18. What information does your API require that we send for each transaction?

  • We would require all transaction details that are allowed by PCI-DSS.

19. Do you have any special programs or development programs for new users of your service?

  • Our service is not standalone software that will reside on your system. We will be able to process your payments by integration through our API. As for new users, our processing is simple and it addresses both technical users and new users.

20. How can I close my account?

  • Should you not be satisfied with our service or if for some reasons you do not need our service, please just simply send us an email to our Merchant Account Team and they will be assisting you.